Wave service provider which connects Globalswitch Amsterdam (GSA) towards LINX is having a planned maintenance.

Their maintenance reason is "Maintenance on our Transmission platform related to Hardware Replacement"

GTT has given this maintenance reference number: 5035949

All LINX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

Wave service provider which connects Globalswitch Amsterdam (GSA) towards LINX is having a planned maintenance.

Their maintenance reason is "card needs replacement"

GTT has given this maintenance reference number: 5003442

All LINX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

We have received reports of packet loss towards Charter Communications (AS11351)

We have denied the path over Century Link in the routing tables.

The best selected path is now going over Liberty Global.

We have received reports of packet loss towards Charter Communications (AS33363)

We have denied the path over Century Link in the routing tables.

The best selected path is now going over Cogent.

We have received reports of high latency towards Vodafone Deutschland (AS31334)

We have denied the path over Century Link in the routing tables.

The best selected path is now going over NTT.

We have received reports of high latency towards Free SAS (AS12322)

We have denied the path over Century Link in the routing tables.

The best selected path is now going over Cogent.

We have received reports of slow speeds towards Charter Communications (AS20115)

We have denied the path over Century Link in the routing tables.

The best selected path is now going over Liberty Global (AS6830).

Wave service provider which connects Globalswitch Amsterdam (GSA) towards DECIX is having a planned maintenance.

Their maintenance reason is "Cable work due to local authorities activities"

GTT has given this maintenance reference number: 4978921

All DECIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

We have received a notification of an urgent maintenance by one of our transit providers, Cogent.

During their maintenance all Cogent traffic will be automatically rerouted over our other transits and peering connections.

Their maintenance reason: Replace line card and restore customer connections to original positions.

Their reference number: HD11045874

For transparency purposes we decided to publish this notification.

We have received a notification of a maintenance by one of our transit providers, Centurylink.

During their maintenance all Centurylink traffic will be automatically rerouted over our other transits and peering connections.

Their maintenance reason: The nature of this work is to perform complex circuit re-route.

Their reference number: 18210689

For transparency purposes we decided to publish this notification.

We have received a notification of a maintenance by one of our transit providers, Cogent.

During their maintenance all Cogent traffic will be automatically rerouted over our other transits and peering connections.

Their maintenance reason: The purpose of this work is to apply and activate software module upgrades on code running on the edge routers per the manufacturer's recommendations.

Their reference number: NC865-102

For transparency purposes we decided to publish this notification.

We have received reports of slow speeds towards Bouygues Telecom SA (AS5410)

We have denied the path over France-IX in the routing tables.

The best selected path is now going over Cogent (AS174).

Wave service provider which connects Globalswitch Amsterdam (GSA) towards DECIX is having a planned maintenance.

Their maintenance reason is "GTT NP-1028 Rec. Greenpark Aalsmeer"

GTT has given this maintenance reference number: 4900284

All DECIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

During this time we will perform rolling reboots on the HV Cluster of OnApp to apply latest updates.

All VPS instances will be hotmigrated when possible. If an instance is not able to hotmigrate, it will automatically do a cold migrate.

We have received reports of high latency towards UAB "Baltnetos komunikacijos" (AS15440)

We have denied the path over HE via AMSIX in the routing tables.

The preferred path is now going over SIA Tel via AMSIX.

We've gotten a notice from one of our Datacenters, Databarn Amsterdam that they will be doing a preventive maintenance on one of their UPS systems.

During this time they will run on a N situation (1 UPS online) instead of the normal N+1 system.

We do not expect any issues during this maintenance.

We have received reports of slow speeds towards Vodafone NZ (AS9500)

We have denied the path over HE via AMSIX in the routing tables.

The preferred path is now going over Cogent.

We have received reports of packetloss towards Online.net (AS12876)

We have denied the path over AMSIX in the routing tables.

The preferred path is now going over Cogent.

Wave service provider which connects Globalswitch Amsterdam (GSA) towards DECIX is having a planned maintenance.

Their maintenance reason is "Prepare cables and make splicing."

GTT has given this maintenance reference number: 4904590

All DECIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

Update 2020/02/13:
We've adjusted the begin and end times of this maintenance as communicated to us by GTT.

Update 2020/02/21:
Maintenance is postponed.

Update 2020/03/19:
A new date is scheduled for this maintenance.

Wave service provider which connects Globalswitch Amsterdam (GSA) towards DECIX is having a planned maintenance.

Their maintenance reason is "NP-910 A pumping station will be placed on the existing route through Waternet."

GTT has given this maintenance reference number: 4902994

All DECIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

We have received reports of high latency towards Deutsche Telekom AG (AS3320)

We have denied the path over NTT in the routing tables.

The preferred path is now going over Liberty Global.

Wave service provider which connects Globalswitch Amsterdam (GSA) towards FranceIX is having a planned maintenance.

Their maintenance reason is "Cable splicing maintenance"

GTT has given this maintenance reference number: 4895357

All FranceIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

During this time, we will reload our routers on Databarn Amsterdam.

Traffic will be shifted to the opposing router before a router is reloaded.

On 20 Februari 2020, at 7:30 we will reload Router 1. Traffic will be moved to router 2.
On 21 Februari 2020, at 7:30 we will reload Router 2. Traffic will be moved to router 1.

We do not expect any downtime during the reloads.

Wave service provider which connects Globalswitch Amsterdam (GSA) towards DECIX is having a planned maintenance.

Their maintenance reason is "NP-698 Change splice HH080 & New ODF Anr-Jan"

GTT has given this maintenance reference number: 4893082

All DECIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

Wave service provider which connects Globalswitch Amsterdam (GSA) towards DECIX is having a planned maintenance.

Their maintenance reason is "GTT NP-1028 Rec. Greenpark Aalsmeer"

GTT has given this maintenance reference number: 4892474

All DECIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

We have received reports of packet loss towards AS50467 ((Beskid Media Sp.zoo).

We have denied the path over AMSIX in the routing tables.

The preferred path is now going over NLIX.

Wave service provider which connects Globalswitch Amsterdam (GSA) towards DECIX is having a planned maintenance.

Their maintenance reason is "Fiber maintenance in our Cage"

GTT has given this maintenance reference number: 4871315

All DECIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

We have received reports of high latency towards AS12876 (Online.net).

We have denied the path over FranceIX in the routing tables.

The preferred path is now going over Cogent.

Wave service provider which connects Globalswitch Amsterdam (GSA) towards DECIX is having a planned maintenance.

Their maintenance reason is "Service traffic restoration to original path after subsea cable break"

GTT has given this maintenance reference number: 4844916

All DECIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

Wave service provider which connects Globalswitch Amsterdam (GSA) towards DECIX is having a planned maintenance.

Their maintenance reason is "Restoring traffic back to subsea cable which were moved away during FC TT#(4817514)"

GTT has given this maintenance reference number: 4843174

All DECIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

We have received a notification of a maintenance by one of our transit providers, CenturyLink.

During their maintenance all CenturyLink traffic will be automatically rerouted over our other transits and peering connections.

For transparency purposes we decided to publish this notification.

Slow speeds towards AS6327 (Shaw Communications Inc.)

We have received reports of slow speeds towards AS6327 (Shaw Communications Inc.).

We have denied the path over Cogent in the routing tables.

The preferred path is now going over GTT.

Our wave service provider GTT reported that there is a possible fiber cut in the sea, disrupting our services between Global Switch Amsterdam and LINX.

All traffic towards LINX is now automatically rerouted over EQX-AM7.

Their reference: 4817514

Their current updates:
09-01-2020 at 3:30:
The damaged cable was found.
Repair works will start during good weather conditions.
Tentative ETR is 14th January.
Next update once every 24 hours or if any new changes appear.

13-01-2020 at 4:30:
All traffic has been restored and no further interruptions are expected.
If you continue to experience any issues with your dark fiber service, please check your RAMAN amplifiers first and in case no issue observed, feel free to contact our Support team on the mentioned phone numbers at the bottom of the email.

We can confirm that all traffic carried over our DWDM network is restored since 1:17 UTC.
We are pending confirmation from the on-site engineers that the customers' equipment on site is connected and powered one.
Once that is confirmed, dark fiber customers will be contacted for confirmation on the status of their service.

07-01-2020 at 1:19:
NMC managed to protect several more lines. Further migration options are reviewed. Repair ship has departed last night and if the weather allows, restoration work will commence this evening.

All possible migrations were applied.
GTT will review if other migration options are possible.
Next update will be available tomorrow.

Cut is confirmed to be 121 km away from Zandvoort side.
Colocation services will be shut down in order to operate normally with the cable.
Tier 3 engineers are reviewing options for traffic migration, depending on the available capacity in the network.
The whole cable is cut, so dark fiber service migration is not possible.
Repair ship dispatch is confirmed by the contractor. Departure expected later in the evening/tomorrow, depending on the completion of the spares loading.

06-01-2020 at 6:00:
Fault Description:Fiber Break
Leiston-Zandvoort

GTT is experiencing an outage on the subsea section of our transmission network between UK and Netherlands.

Initial Update:
Fibre break detected between Leiston and Zandvoort.
Our systems detect the cut at 91.4km from Leiston.
Engineers are sent to both locations for precise measurement and dispatch of the repair ship.
No ETA yet.

For transparency purposes we decided to publish this notification.

Wave service provider which connects Globalswitch Amsterdam (GSA) towards DECIX is having a planned maintenance.

Their maintenance reason is "Cable works"

GTT has given this maintenance reference number: 4814175

All DECIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

We have received a notification of a maintenance by one of our transit providers, NTT.

During their maintenance all NTT traffic will be automatically rerouted over our other NTT connection, other transits and peering connections.

Their maintenance reason is: "software upgrade"

Their reference: GIN-1-2243661620

For transparency purposes we decided to publish this notification.

We have received a notification of a maintenance by one of our transit providers, Centurylink.

During their maintenance all Centurylink traffic will be automatically rerouted over our other transits and peering connections.

For transparency purposes we decided to publish this notification.

Update 2020-01-06: Centurylink notified that this maintenance has been postponed.

Currently we are having an outage on the rack b2.z5 in Databarn Amsterdam (DBA).

We've gotten a datacenter engineer on route to check on the issue at hand, once we have an update we'll update this post as well.

Update 18:02:
There was a server in this same rack which PSU caused a short circuit on the breaker of this PDU, after the engineer enabled the breaker the PDU came back online.

We have received a notification of a maintenance by one of our wave service providers, GTT.

During their maintenance FRANCE-IX traffic will automatically reroute over other wave service providers. We do not expect any issues.

Their maintenance reason is: "Cable migration"

Their reference: 4793343

For transparency purposes we decided to publish this notification.

We have received reports of packetloss towards AS58321 (Intergrid Group Pty Ltd).

We have denied the path over Cogent in the routing tables.

The preferred path is now going over GTT.

We have received reports of packetloss towards AS58321 (OXYLION-AS).

We have denied the path over AMS-IX in the routing tables.

The preferred path is now going over GTT.

We have received reports of slow speeds towards Eniig Fiber A/S (AS43557)

We have denied the path over NTT in the routing tables.

The best selected path is now going over Cogent

Wave service provider which connects Global switch amsterdam (GSA) towards DECIX is having a planned maintenance.

Their maintenance reason is "Cable work near to your fibers. Maintenance is service threatening."

Their reference is: 4749799

All DECIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

6 December 2019 Update: The wave service provider cancelled this maintenance.

Wave service provider which connects Equinix AM7 (EQX-AM7) towards DECIX is having a planned maintenance.

Their maintenance reason is "Our provider informed us that, in order to guarantee the stability of their network, they need to conduct maintenance activities that will affect the above-mentioned service."

KPN has given this maintenance reference numbers: 107170 and 107171

All DECIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

We have received reports of slow speeds towards Deutsche Telekom (AS3320)

We have denied the path over Core-backbone in the routing tables.

The best selected path is now going over NTT (AS2914), Seabone (AS6762) and Liberty Global (AS6830)

We have received a notification of a maintenance by one of our transit providers, NTT.

During their maintenance all NTT traffic will be automatically rerouted over our other NTT connection, other transits and peering connections.

Their maintenance reason is: "software upgrade"

Their reference: GIN-1-2202702512

For transparency purposes we decided to publish this notification.

Update 17:51:
NTT has sent out an update that the maintenance was rescheduled to 18th of December, we've updated the message accordingly.


Update 21:39:
NTT has sent out another update adjusting the time from 0:00 UTC - 0:04 UTC (1:00 AM CET to 1:04 AM CET) to 0:00 UTC 4:00 UTC (1 AM CET to 5 AM CET).

At 12:33 CET we noticed an issue on our VPLS ring through EQX-AM7.

During debugging it got very unstable to the point we have rebooted the entire stack.
We are still debugging as to what triggered the outage in the first place together with our vendor.

At the moment everything should be stable again but we continue to monitor the situation for the next couple of hours.

Update 13:30 CET:
Internet Customers may still experience issues with packetloss at this moment, our team is currently working around the clock on getting this solved as well.

Update 14:30 CET:
Also for Internet customers the issue should now be resolved.

Update 15:00 CET:
From investigation, the instability was present since the power outage of equinix AM7, during the black building test.

Wave service provider which connects Equinix AM7 (EQX-AM7) towards LINX is having a planned maintenance.

Their maintenance reason is "Maintenance needs to be performed on hardware in our network."

KPN has given this maintenance reference numbers: 106662 and 106664

All LINX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

At 22:09 CET we noticed a complete outage on our Equinix Amsterdam 7 datacenter which appeared to be because of an outage during their annual blackbuilding test.

Equinix AM7 is a big connecting hub for Europe and the Netherlands and while our hosting datacenters did not have any issues but because this was such a big outage for a lot of party's involved at Equinix there will be many re-routes throughout the internet and a lot of packetloss happening or happened.

Currently we are experiencing packet loss in the datacenter Databarn Amsterdam.

We have found the culprit to be with one of the core ports and have disabled this port returning everything to stable.

As our suspicion is a faulty optic, we have planned in a replacement of the optic. This will cause no downtime.

Darkfiber provider Relined which connects Equinix Amsterdam 7 (EQX-AM7) towards Nikhef is having a planned maintenance.

Their reason for this maintenance:
"Precautionary maintenance work. This work represents preventative maintenance work, Relined is obliged to carry out this work to maintain the quality of our fiber network."

Their references is: PA-150002.