Wave service provider which connects Global Switch Amsterdam (GSA) towards FRANCEIX is having a planned maintenance.

Their maintenance reason is " As part of our commitment to continually improve the quality of service we provide to our customers, we wish to inform you INTEROUTE will be performing mandatory splicebox works on our fiberoptical network. This planned activity will take place in France. "

Interoute has given this maintenance reference number: 1-4732551231

All FRANCEIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

We have received reports of slow speeds towards Spectrum (AS20001)

We have denied the path over Cogent in the routing tables.

The best selected path is now going over Level3.

Currently we are experiencing an outage at our router in AM7 with the AMS-IX Peering platform.

Yesterday night AMS-IX performed a maintenance and we expect that this issue we are experiencing is caused by the maintenance.

AMS-IX is informed with additional details so they can investigate what happened.

As we have redundancy in place, our AMS-IX peering traffic is automatically rerouted over GSA. We do not expect any issues.

For transparency purposes we decided to publish this notification.

Update 2019-02-21, 11:28:
AMS-IX found out that the linecard they connected us to is defective and put us back on the primary path.

All traffic and BGP sessions of AMS-IX at AM7 are now restored.

We received a maintenance notification from one of our server datacenters Databarn Capelle a/d IJssel (DBC) that they are having a pre-emptive power maintenance.

Their exact maintenance reason is:

General Electric / IMV Nederland will perform this maintenance, during this maintenance we will put both generators into operation.

As all our equipment will run on generators we expect no issues, this does not affect any server hosting customers.

We have received a notification of a maintenance by one of our transit providers, GTT.

During their maintenance traffic will automatically reroute over other transit providers. We do not expect any issues.

Their maintenance reason is: " Performing upgrades; customer network grooming; optimization project "

Their reference: 3269891

For transparency purposes we decided to publish this notification.

At 6:35 CET we had a crash of the linecards in both routers R1 and R2 DBA causing also the BGP to our transit providers to flap.

After the cards came back online all routes also need to be relearned from all of our transit providers where packetloss or unreachabillity might have occured.

We've gathered logs for our vendor who is assisting us in debugging this issue.

Our sincere apologies for any issues caused by this outage.

At this moment the debugging process is still ongoing.

Update: 2019-02-21, 12:11:
While having close contact with our vendor, they have reported that the crash is happening within the IPv6 stack. They however were not able to resolve the issue at this moment.

We have looked for alternative options and did some tests. As this phase is completed, we would like to inform you that we are going to separate the IPv6 from our current routers away from IPv4. IPv6 will run independently.

Due to the recent crashes and our vendor yet to provide a patch against this issue, we will be performing the move of customer IPv6 to the new platform on DBA tomorrow (Friday, 22 Februari 2019) starting from 7:00. We expect to finish up around 12:00.

During this time, each IPv6 block can expect a downtime up to 5 minutes.

The IPv4 will be untouched and unaffected by this urgent maintenance.
There are no changes required at the customer side, please do note that when you do have IPv6 BGP sessions with us, 1 session will stay down until a later maintenance.


Update: 2019-02-22, 11:43:
We have finished the move of the customers IPv6 to the new platform.

At Monday, 25 Februari 2019, starting from 7:00, we will be moving the transit IPv6 sessions. We do not expect any downtimes and will be carefully moved. The process may take up until at latest 17:00.

As this is IPv6 only, IPv4 is not affected by the move.

Wave service provider which connects Global Switch Amsterdam (GSA) towards FRANCEIX is having a planned maintenance.

Their maintenance reason is " As part of our commitment to continually improve the quality of service we provide to our customers, we wish to inform you INTEROUTE will be performing mandatory cable works on our fiberoptical network. This planned activity will take place in France. "

Interoute has given this maintenance reference number: 1-4718224801

All FRANCEIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

We have received reports of high latency towards Mob Servicos de Telecomunicacoes Ltda (AS28598)

We have denied the path over AMSIX in the routing tables.

The best selected path is now going over Cogent.

Wave service provider which connects Global Switch Amsterdam (GSA) towards DECIX is having a planned maintenance.

Their maintenance reason is " As part of our commitment to continually improve the quality of service we provide to our customers, we wish to inform you INTEROUTE will be performing works related to a cable permanent fix on our fiberoptical network. This planned activity will take place in Germany. "

Interoute has given this maintenance reference number: 1-4708343821

All DECIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

Wave service provider which connects Equinix AM7 (EQX-AM7) towards LINX is having a planned maintenance.

Their maintenance reason is "Our provider informed us that, in order to guarantee the stability of their network, they need to conduct maintenance activities that will affect the above-mentioned service."

KPN has given this maintenance reference number: 96819

All LINX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

Darkfiber provider Relined which connects Equinix AM7 (EQX-AM7) towards Nikhef is having a planned maintenance. The connectivity between EQX-AM7 and Nikhef will automatically reroute over our GSA darkfiber during this maintenance.

Their maintenance reason is:
"Due to reconstruction work carried out by the local authorities. Relined is obliged to relocate a section of her network. This action will result in a temporary interruption of the service."

Their reference is: PA-008001

For transparency purposes we decided to publish notification.

At 22:40 CET, 1 Februari 2019 we have noticed a linecard crash on Router 1 of the datacenter Databarn Amsterdam.

As the linecard restored quickly after the crash there might have been interruptions of services due to the failover process.

We have made dumps of the crash logs and provided the information to the vendor for further investigation while we continue to monitor stability of the linecard.

Update 2019-02-02 8:35 CET:
We experienced another linecard crash at 2019-02-01 22:45 CET, which may briefly (~ 2 minutes) caused packetloss on your services in DBA.

Update 2019-02-07 12:46 CET:
We experienced another linecard crash last night at 3:13 AM CET, which may briefly (~ 2 minutes) caused packetloss on your services in DBA, this crashdump was added to the case with our vendor.

Update 2019-02-13 8:03 CET:
Around 18:28 CET, 12 Februari 2019, we have found our other linecard of our DBA router has crashed. We have submitted crashdump as well as other dumps to provide as much information as we can.

Update 2019-02-16 06:35 CET:
We experienced a linecard crash of both linecards in R1 and R2 of DBA. where also the BGP with our transits was dropped which needed to be re-converged after coming back online, this may have caused packetloss or unreachabillity.

Update 2019-02-18 04:52 CET:
We experienced linecard crashes both on R1 and R2 of DBC. As the stacktraces are exactly the same as the crashes of DBA, we expect this to be the same issue. Currently the vendor is still investigating the debugs.

Wave service provider which connects Equinix AM7 (EQX-AM7) towards LINX is having a planned maintenance.

Their maintenance reason is "this maintenace is due to a faulty board, during the maintenace the estameted impact is 30 min"

KPN has given this maintenance reference number: 96442 and 96434

All LINX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

Update 2019-02-05 11:45:
KPN cancelled this maintenance.

Wave service provider which connects Equinix AM7 (EQX-AM7) towards LINX is having a planned maintenance.

Their maintenance reason is "MAINTENANCE KPN, Hardware"

KPN has given this maintenance reference number: 96339 and 96350

All LINX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

We have received reports of high latency towards Get AS (AS41164)

We have denied the path over Seabone in the routing tables.

The best selected path is now going over Centurylink.

Wave service provider which connects Global Switch Amsterdam (GSA) towards LINX is having a planned maintenance.

Their maintenance reason is "As part of our commitment to continually improve the quality of service we provide to our customers, we wish to inform you INTEROUTE will be performing hardware upgrade works on our transmission platform. This planned activity will take place in United Kingdom. "

Interoute has given this maintenance reference number: 1-4675538501

All LINX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

We have received reports of high latency towards Magyar Telekom plc (AS5483)

We have denied the path over GTT in the routing tables.

The best selected path is now going over Seabone.

Wave service provider which connects Global Switch Amsterdam (GSA) towards France-IX is having a planned maintenance.

Their maintenance reason is "As part of our commitment to continually improve the quality of service we provide to our customers, we wish to inform you INTEROUTE will be performing splice box replacement works on our fiberoptical network."

Interoute has given this maintenance reference number: 1-4660685311

All France-IX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

Wave service provider which connects Global Switch Amsterdam (GSA) towards DECIX is having a planned maintenance.

Their maintenance reason is "As part of our commitment to continually improve the quality of service we provide to our customers, we wish to inform you INTEROUTE will be performing splice box replacement works on our fiberoptical network."

Interoute has given this maintenance reference number: 1-4660685311

All DECIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

Wave service provider which connects Global Switch Amsterdam (GSA) towards DECIX is having a planned maintenance.

Their maintenance reason is " As part of our commitment to continually improve the quality of service we provide to our customers, we wish to inform you INTEROUTE will be performing cable rerouting works on our fiberoptical network. This planned activity will take place in Netherlands "

Interoute has given this maintenance reference number: 1-4669100061

All DECIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

Wave service provider which connects Global Switch Amsterdam (GSA) towards FranceIX is having a planned maintenance.

Their maintenance reason is " As part of our commitment to continually improve the quality of service we provide to our customers, we wish to inform you INTEROUTE will be performing cable rerouting works on our fiberoptical network. This planned activity will take place in Netherlands "

Interoute has given this maintenance reference number: 1-4669020191

All FranceIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

We have received a notification of a maintenance by one of our transit providers, Telecom Italia Sparkle (Seabone)

During their maintenance traffic will automatically reroute over other transit providers. We do not expect any issues.

Their maintenance reason is: " Our engineers will perform activities on TIS Network: Software Upgrade "

Their reference: 1-949283769

For transparency purposes we decided to publish this notification.

2019-01-29 18:00
Telecom Italia Sparkle has cancelled this specific maintenance with reason being: " Please be informed that the activity in object has been cancelled due to Technical problems. "

To improve our network quality and to ensure bandwidth capacity for customers with a VPLS interconnect between datacenters, we will be performing a maintenance on Monday 21 Januari 2018.

Our maintenance will affect the VPLS of customers in DBA, as we upgrade the ports to 80gbit of total capacity.

You may experience interruptions of network via the VPLS up to 1 minute.

If you are experiencing issues after the maintenance, please do not hesitate to contact us.

Update 2019-01-21 07:33:
The maintenance has successfully been completed, if there are any issues please let us know.

We have received reports of slow speeds towards Telebec (AS35911)

We have denied the path over GTT in the routing tables.

The best selected path is now going over Cogent.

Wave service provider which connects AM7 towards LINX is having a planned maintenance.

Their maintenance reason is " Maintenance needs to be performed on hardware in our network. "

KPN International has given this maintenance reference number: 95603

All LINX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification

Wave service provider which connects Global Switch Amsterdam (GSA) towards LINX is having a planned maintenance.

Their maintenance reason is " As part of our commitment to continually improve the quality of service we provide to our customers, we wish to inform you INTEROUTE will be performing hardware upgrade works on our transmission platform. This planned activity will take place in United Kingdom. "

Interoute has given this maintenance reference number: 1-4615794621

All LINX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification

Wave service provider which connects Equinix AM7 Amsterdam (EQX-AM7) towards DECIX is having a planned maintenance.

Their maintenance reason is "To ensure network stability, our partner carrier needs to schedule preventive maintenance. A loss of connectivity is expected. Reason for Maintenance: maintenance to relocate fiber cables back to their original location from construction work being performed by the City of Dusseldorf (D)."

KPN has given this maintenance reference numbers: 95471 and 95513

All DECIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

We have received reports of packetloss towards IP Transit Inc. (AS46786)

We have denied the path over AMS-IX in the routing tables.

The best selected path is now going over DE-CIX.

We have received reports of slow speeds towards RCN (AS6079)

We have denied the path over GTT in the routing tables.

The best selected path is now going over Centurylink.

Wave service provider which connects Globalswitch Amsterdam (GSA) towards Paris is having an outage.

Their outage reason is "GTT is experiencing a fibre break between Antwerp and Gent. Engineers are dispatched. Our systems show fault on 39km from Antwerp."

All FRANCE-IX routed traffic is automatically routed over our other exchanges and IP transits.

Update 21:26:
The fiber is back online again and the repairs are completed on the fiber.

At 22:35 CET a darkfiber between DBC (Datbarn Capelle) and EQX-AM7 (Equinix AM7) started flapping, carrying 400 Gbps traffic.

Currently all traffic is sent over the alternative path on our ring namely DBC - GSA while we are investigating the cause into this.

While testing what the issue is on the path some packetloss may appear.

Update 01:45:
At 23:30 CET the connections went physically down and haven't come back, we are still investigating to find the root cause of this issue to being able to solve it in getting the link back online.

Update 2018-12-17 15:49:

After a lot of debugging last night and today we noticed one of the amplifiers at DBC giving out a much higher value then what was measured using a power meter, where we would have strong light levels from one side, but not from the other side.

We've replaced the amplifier in question and currently the connection is up and running again, we'll keep monitoring this line for some time.

We have received reports of slow speeds towards Suddenlink Communication (AS19108)

We have denied the path over GTT in the routing tables.

The best selected path is now going over Cogent.

We will be performing a maintenance on our ticketing desk on 24 December 2018, between 9:00 AM and 9:30 AM CET.

Ticketing system will be brought down once to reboot for the configuration and testing of the LACP configuration.

During this time you may experience that you are unable to access https://ticketing.nforce.com/ and mail based support may be delayed.

For urgent issues during this time, you may want to contact us by phone +31 (0)20 6919299

Update 2018-12-24:
This maintenance has been completed.

We have received a notification of a maintenance by one of our transit providers, Telecom italia Sparkle (Seabone)

During their maintenance traffic will automatically reroute over other transit providers. We do not expect any issues.

Their maintenance reason is: "Our engineers will perform URGENT activities on TIS Network: rack replacement on the Amsterdam Equipment."

Their reference: TIS IP-GP191218-03

For transparency purposes we decided to publish this notification.

Currently we have received outage notification from our monitoring system regarding with one of the links we have with Telecom Italia Sparkle.

After inspecting we have noticed no issues at our side.

We have notified Telecom Italia Sparkle about the issue and requested more information on the downtime.

Update 2018-12-03, 10:49:
As of writing this post, we have received notification the connection is restored. However we are still waiting for reason for outage from Telecom Italia Sparkle.

Wave service provider which connects Global Switch Amsterdam (GSA) towards FranceIX is having a planned maintenance.

Their maintenance reason is " As part of our commitment to continually improve the quality of service we provide to our customers, we wish to inform you INTEROUTE will be performing mandatory splicebox works on our fiberoptical network. This planned activity will take place in Belgium. "

Interoute has given this maintenance reference number: 1-4536270031

All FranceIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

Update 2018-12-05:
Interoute has rescheduled this maintenance, the start and end times have been adjusted accordingly.

We have received a notification of a maintenance by one of our transit providers, GTT.

During their maintenance traffic will automatically reroute over other transit providers. We do not expect any issues.

Their maintenance reason is: "Improve network stability - software upgrade"

Their reference: 3130079

For transparency purposes we decided to publish this notification.

Wave service provider which connects Equinix AM7 (EQX-AM7) towards LINX is having a planned maintenance.

Their maintenance reason is "Our provider informed us that, in order to guarantee the stability of their network, they need to conduct maintenance activities that will affect the above-mentioned service. "

Interoute has given this maintenance reference number: 94729

All LINX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

Wave service provider which connects Equinix AM7 (EQX-AM7) towards LINX is having a planned maintenance.

Their maintenance reason is "Our provider informed us that, in order to guarantee the stability of their network, they need to conduct maintenance activities that will affect the above-mentioned service. Expected outage duration: 5 minutes"

Interoute has given this maintenance reference number: 94620

All LINX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

We will be performing a maintenance on our ticketing desk on 4 December 2018, between 9:00 AM and 10:00 AM CET.

Ticketing system can be brought down a couple of times for upgrades to the Operating System.

During this time you may experience that you are unable to access https://ticketing.nforce.com/ and mail based support may be delayed.

For urgent issues during this time, you may want to contact us by phone +31 (0)20 6919299

Wave service provider which connects GlobalSwitch Amsterdam (GSA) towards DECIX is having a planned maintenance.

Their maintenance reason is "As part of our commitment to continually improve the quality of service we provide to our customers, we wish to inform you INTEROUTE will be performing cable rerouting works on our fiberoptical network. "

Interoute has given this maintenance reference number: 1-4494276851

All DECIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

Update 2018-12-05:
Interoute has rescheduled this maintenance, the start and end times have been adjusted accordingly.

We have received reports of packet loss towards Amazon AWS (AS16509)

We have denied the path over NL-IX in the routing tables.

The best selected path is now going over AMS-IX.

Wave service provider which connects GlobalSwitch Amsterdam (GSA) towards LINX is having a planned maintenance.

Their maintenance reason is " As part of our commitment to continually improve the quality of service we provide to our customers, we wish to inform you INTEROUTE will be performing hardware reconfiguration works on our transmission platform. This planned activity will take place in Netherlands. "

Interoute has given this maintenance reference number: 1-4488969141 and 1-4489176771

All LINX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

Update 2018-11-16:
This maintenance has been rescheduled by Interoute, we have updated the start and end date of this post.

We have received reports of slow speeds towards Hargray Communications Group, Inc. (AS22646)

We have denied the path over Cogent in the routing tables.

The best selected path is now going over GTT.

We have received a notification of a maintenance by one of our transit providers, Telecom italia Sparkle (Seabone)

During their maintenance traffic will automatically reroute over other transit providers. We do not expect any issues.

Their maintenance reason is: "Our engineers will perform activities on TIS Network: Software Reconfiguration"

Their reference:1-946841830

For transparency purposes we decided to publish this notification.

We planned in a maintenance for upgrading our router Firmware for R2 in DBC(Databarn Capelle) to the latest firmware.

The traffic will be rerouted through R1 of DBC(Databarn Capelle), if you have redundant BGP sessions/links, only one session will go down and the traffic will go through your other session/link.

For those who do not have redundant connection through this router, may experience an outage up to 1 hour.

We planned in a maintenance for upgrading our router firmware for R1 in DBC(Databarn Capelle) to the latest firmware.

The traffic will be rerouted through R2 of DBC(Databarn Capelle), if you have redundant BGP sessions/links, only one session will go down and the traffic will go through your other session/link.

For those who do not have redundant connection through this router, may experience an outage up to 1 hour.

Update 2018-11-23, 7:42 AM CET:
The firmware upgrade is completed successfully.

For the last steps in our DBA core infrastructure upgrade, we will be moving the uplinks of the racks of Zone 2 to the new infrastructure. Also the VPLS uplinks for customers with interconnects between datacenters will be moved to the new infrastructure.

We will plan in the following 4 maintenances:

Monday 19 November 2018, at 1 AM, DBA Zone 2 Row B and VPLS - Completed at 19 November 2018, 6:00 AM CET
Monday 3 December 2018, at 1 AM, DBA Zone 2 Row C - Completed at 3 December 2018, 6:00 AM CET
Monday 10 December 2018, at 1 AM, DBA Zone 2 Row D
Reserved maintenance day:
Monday 17 December 2018, at 1 AM, in reservation in the event of delayed works.

The maintenances will start at 1 AM and ends at 6AM for each day.

During the maintenance, a short interruption or packet loss of up to 30 seconds can be noticed when the rack uplinks are being moved.

Any racks delayed in maintenance due to unforeseen circumstances will be moved to the day of 17 December 2018, We strongly suggest to visit this maintenance post to stay up to date and see if your rack was postponed to the 17th of December 2018.

Darkfiber provider Relined which connects Globalswitch Amsterdam (GSA) towards Equinix AM5 (EQX-AM5) is having a planned maintenance. The connectivity between GSA and EQX-AM5 will automatically reroute over our EQX-AM7 darkfiber during this maintenance.

Their maintenance reason is:
"Due to reconstruction work carried out by the local authorities. Relined is obliged to relocate a section of her network. This action will result in a temporary interruption of the service."

Their reference is: PA-769001

For transparency purposes we decided to publish notification.

Darkfiber provider Eurofiber which connects Nedzone Steenbergen (NZS) towards Equinix AM7 (EQX-AM7) is having a planned maintenance. The connectivity between NZS and EQX-AM7 will automatically reroute over our GSA darkfiber during this maintenance.

Their maintenance reason is "during this maintenance multiple fibers will be moved because of the reconstruction of the N629"

For transparency purposes we decided to publish notification.