Darkfiber provider Eurofiber which connects Nedzone Steenbergen (NZS) towards Equinix AM7 (EQX-AM7) is having a planned maintenance. The connectivity between NZS and EQX-AM7 will automatically reroute over our GSA darkfiber during this maintenance.

Customers having their own waves from NZS to EQX-AM7 will experience an outage during this time.

We have received reports of high latency towards Vodafone Telekomunikasyon A.S. (AS15897)

We have denied the path over NTT in the routing tables.

The best selected path is now going over Cogent (AS174).

Tomorrow on the 17th of June between 10.30 AM and 2 PM CEST we will upgrade the capacity of the rack A-2-3 and at the same exchange the many amount of 10Gbit optics for 40Gbit optics to keep it in check for future server additions.

This may cause some minor packetloss or ping timeouts while the switch transfers it's mac address over from the 10Gbit ports to the 40Gbit ones.

This only affects servers in rack A-2-3 on Nedzone Steenbergen (NZS).

We have received a notification of a maintenance by one of our transit providers, Cogent.

During their maintenance all Cogent traffic will be automatically rerouted over our other transits and peering connections.

Their maintenance reason: Service migration to a new linecard

Their reference number: EU6162

For transparency purposes we decided to publish this notification.

We have received reports of high latency towards Vodafone Limited (AS5378)

We have denied the path over Linx in the routing tables.

The best selected path is now going over NTT (AS2914).

Wave service provider which connects Equinix Amsterdam 7 (EQX-AM7) towards LINX is having a planned maintenance.

Their maintenance reason is "Fiber optic works needs to take place in our network. "

KPN has given this maintenance reference number: 111117

All LINX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

We have received reports of packetloss towards China Mobile communications corporation (AS56046)

We have denied the path over Cogent in the routing tables.

The best selected path is now going over NTT (AS2914).

We have received reports of slow speeds towards Altibox (AS29695)

We have denied the path over NTT in the routing tables.

The best selected path is now going over Cogent (AS174).

We are experiencing since 02:45 an outage of the cooling systems in Databarn Capelle (DBC).

Currently, engineers of the datacenter are resolving the issue.

Systems may affect shutdown due to overheating, few of our systems are currently unavailable, such as ticketing.

Update 05:55:
Currently all issues should be solved, we will keep monitoring the situation for any changes.

We have received reports of slow speeds towards Netia SA (AS12741)

We have denied the path over DEC-IX in the routing tables.

The best selected path is now going over Cogent (AS174).

Wave service provider which connects Globalswitch Amsterdam (GSA) towards LINX is having a planned maintenance.

Their maintenance reason is "Maintenance on our Transmission platform related to Hardware Removal"

GTT has given this maintenance reference number: 5103739

All LINX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

Wave service provider which connects Equinix (AM7) towards DECIX is having a planned maintenance.

Their maintenance reason is "Maintenance Provider"

KPN International has given these maintenance reference numbers: 110208, 110226

All DECIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

Wave service provider which connects Globalswitch Amsterdam (GSA) towards LINX is having a planned maintenance.

Their maintenance reason is "Maintenance on our Transmission platform related to Hardware Replacement"

GTT has given this maintenance reference number: 5035949

All LINX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

Wave service provider which connects Globalswitch Amsterdam (GSA) towards LINX is having a planned maintenance.

Their maintenance reason is "card needs replacement"

GTT has given this maintenance reference number: 5003442

All LINX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

We have received reports of packet loss towards Charter Communications (AS11351)

We have denied the path over Century Link in the routing tables.

The best selected path is now going over Liberty Global.

We have received reports of packet loss towards Charter Communications (AS33363)

We have denied the path over Century Link in the routing tables.

The best selected path is now going over Cogent.

We have received reports of high latency towards Vodafone Deutschland (AS31334)

We have denied the path over Century Link in the routing tables.

The best selected path is now going over NTT.

We have received reports of high latency towards Free SAS (AS12322)

We have denied the path over Century Link in the routing tables.

The best selected path is now going over Cogent.

We have received reports of slow speeds towards Charter Communications (AS20115)

We have denied the path over Century Link in the routing tables.

The best selected path is now going over Liberty Global (AS6830).

Wave service provider which connects Globalswitch Amsterdam (GSA) towards DECIX is having a planned maintenance.

Their maintenance reason is "Cable work due to local authorities activities"

GTT has given this maintenance reference number: 4978921

All DECIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

We have received a notification of an urgent maintenance by one of our transit providers, Cogent.

During their maintenance all Cogent traffic will be automatically rerouted over our other transits and peering connections.

Their maintenance reason: Replace line card and restore customer connections to original positions.

Their reference number: HD11045874

For transparency purposes we decided to publish this notification.

We have received a notification of a maintenance by one of our transit providers, Centurylink.

During their maintenance all Centurylink traffic will be automatically rerouted over our other transits and peering connections.

Their maintenance reason: The nature of this work is to perform complex circuit re-route.

Their reference number: 18210689

For transparency purposes we decided to publish this notification.

We have received a notification of a maintenance by one of our transit providers, Cogent.

During their maintenance all Cogent traffic will be automatically rerouted over our other transits and peering connections.

Their maintenance reason: The purpose of this work is to apply and activate software module upgrades on code running on the edge routers per the manufacturer's recommendations.

Their reference number: NC865-102

For transparency purposes we decided to publish this notification.

We have received reports of slow speeds towards Bouygues Telecom SA (AS5410)

We have denied the path over France-IX in the routing tables.

The best selected path is now going over Cogent (AS174).

Wave service provider which connects Globalswitch Amsterdam (GSA) towards DECIX is having a planned maintenance.

Their maintenance reason is "GTT NP-1028 Rec. Greenpark Aalsmeer"

GTT has given this maintenance reference number: 4900284

All DECIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

During this time we will perform rolling reboots on the HV Cluster of OnApp to apply latest updates.

All VPS instances will be hotmigrated when possible. If an instance is not able to hotmigrate, it will automatically do a cold migrate.

We have received reports of high latency towards UAB "Baltnetos komunikacijos" (AS15440)

We have denied the path over HE via AMSIX in the routing tables.

The preferred path is now going over SIA Tel via AMSIX.

We've gotten a notice from one of our Datacenters, Databarn Amsterdam that they will be doing a preventive maintenance on one of their UPS systems.

During this time they will run on a N situation (1 UPS online) instead of the normal N+1 system.

We do not expect any issues during this maintenance.

We have received reports of slow speeds towards Vodafone NZ (AS9500)

We have denied the path over HE via AMSIX in the routing tables.

The preferred path is now going over Cogent.

We have received reports of packetloss towards Online.net (AS12876)

We have denied the path over AMSIX in the routing tables.

The preferred path is now going over Cogent.

Wave service provider which connects Globalswitch Amsterdam (GSA) towards DECIX is having a planned maintenance.

Their maintenance reason is "Prepare cables and make splicing."

GTT has given this maintenance reference number: 4904590

All DECIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

Update 2020/02/13:
We've adjusted the begin and end times of this maintenance as communicated to us by GTT.

Update 2020/02/21:
Maintenance is postponed.

Update 2020/03/19:
A new date is scheduled for this maintenance.

Wave service provider which connects Globalswitch Amsterdam (GSA) towards DECIX is having a planned maintenance.

Their maintenance reason is "NP-910 A pumping station will be placed on the existing route through Waternet."

GTT has given this maintenance reference number: 4902994

All DECIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

We have received reports of high latency towards Deutsche Telekom AG (AS3320)

We have denied the path over NTT in the routing tables.

The preferred path is now going over Liberty Global.

Wave service provider which connects Globalswitch Amsterdam (GSA) towards FranceIX is having a planned maintenance.

Their maintenance reason is "Cable splicing maintenance"

GTT has given this maintenance reference number: 4895357

All FranceIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

During this time, we will reload our routers on Databarn Amsterdam.

Traffic will be shifted to the opposing router before a router is reloaded.

On 20 Februari 2020, at 7:30 we will reload Router 1. Traffic will be moved to router 2.
On 21 Februari 2020, at 7:30 we will reload Router 2. Traffic will be moved to router 1.

We do not expect any downtime during the reloads.

Wave service provider which connects Globalswitch Amsterdam (GSA) towards DECIX is having a planned maintenance.

Their maintenance reason is "NP-698 Change splice HH080 & New ODF Anr-Jan"

GTT has given this maintenance reference number: 4893082

All DECIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

Wave service provider which connects Globalswitch Amsterdam (GSA) towards DECIX is having a planned maintenance.

Their maintenance reason is "GTT NP-1028 Rec. Greenpark Aalsmeer"

GTT has given this maintenance reference number: 4892474

All DECIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

We have received reports of packet loss towards AS50467 ((Beskid Media Sp.zoo).

We have denied the path over AMSIX in the routing tables.

The preferred path is now going over NLIX.

Wave service provider which connects Globalswitch Amsterdam (GSA) towards DECIX is having a planned maintenance.

Their maintenance reason is "Fiber maintenance in our Cage"

GTT has given this maintenance reference number: 4871315

All DECIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

We have received reports of high latency towards AS12876 (Online.net).

We have denied the path over FranceIX in the routing tables.

The preferred path is now going over Cogent.

Wave service provider which connects Globalswitch Amsterdam (GSA) towards DECIX is having a planned maintenance.

Their maintenance reason is "Service traffic restoration to original path after subsea cable break"

GTT has given this maintenance reference number: 4844916

All DECIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

Wave service provider which connects Globalswitch Amsterdam (GSA) towards DECIX is having a planned maintenance.

Their maintenance reason is "Restoring traffic back to subsea cable which were moved away during FC TT#(4817514)"

GTT has given this maintenance reference number: 4843174

All DECIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

We have received a notification of a maintenance by one of our transit providers, CenturyLink.

During their maintenance all CenturyLink traffic will be automatically rerouted over our other transits and peering connections.

For transparency purposes we decided to publish this notification.

Slow speeds towards AS6327 (Shaw Communications Inc.)

We have received reports of slow speeds towards AS6327 (Shaw Communications Inc.).

We have denied the path over Cogent in the routing tables.

The preferred path is now going over GTT.

Our wave service provider GTT reported that there is a possible fiber cut in the sea, disrupting our services between Global Switch Amsterdam and LINX.

All traffic towards LINX is now automatically rerouted over EQX-AM7.

Their reference: 4817514

Their current updates:
09-01-2020 at 3:30:
The damaged cable was found.
Repair works will start during good weather conditions.
Tentative ETR is 14th January.
Next update once every 24 hours or if any new changes appear.

13-01-2020 at 4:30:
All traffic has been restored and no further interruptions are expected.
If you continue to experience any issues with your dark fiber service, please check your RAMAN amplifiers first and in case no issue observed, feel free to contact our Support team on the mentioned phone numbers at the bottom of the email.

We can confirm that all traffic carried over our DWDM network is restored since 1:17 UTC.
We are pending confirmation from the on-site engineers that the customers' equipment on site is connected and powered one.
Once that is confirmed, dark fiber customers will be contacted for confirmation on the status of their service.

07-01-2020 at 1:19:
NMC managed to protect several more lines. Further migration options are reviewed. Repair ship has departed last night and if the weather allows, restoration work will commence this evening.

All possible migrations were applied.
GTT will review if other migration options are possible.
Next update will be available tomorrow.

Cut is confirmed to be 121 km away from Zandvoort side.
Colocation services will be shut down in order to operate normally with the cable.
Tier 3 engineers are reviewing options for traffic migration, depending on the available capacity in the network.
The whole cable is cut, so dark fiber service migration is not possible.
Repair ship dispatch is confirmed by the contractor. Departure expected later in the evening/tomorrow, depending on the completion of the spares loading.

06-01-2020 at 6:00:
Fault Description:Fiber Break
Leiston-Zandvoort

GTT is experiencing an outage on the subsea section of our transmission network between UK and Netherlands.

Initial Update:
Fibre break detected between Leiston and Zandvoort.
Our systems detect the cut at 91.4km from Leiston.
Engineers are sent to both locations for precise measurement and dispatch of the repair ship.
No ETA yet.

For transparency purposes we decided to publish this notification.

Wave service provider which connects Globalswitch Amsterdam (GSA) towards DECIX is having a planned maintenance.

Their maintenance reason is "Cable works"

GTT has given this maintenance reference number: 4814175

All DECIX routed traffic is automatically routed over our other exchanges and IP transits.

For transparency purposes we decided to publish this notification.

We have received a notification of a maintenance by one of our transit providers, NTT.

During their maintenance all NTT traffic will be automatically rerouted over our other NTT connection, other transits and peering connections.

Their maintenance reason is: "software upgrade"

Their reference: GIN-1-2243661620

For transparency purposes we decided to publish this notification.

We have received a notification of a maintenance by one of our transit providers, Centurylink.

During their maintenance all Centurylink traffic will be automatically rerouted over our other transits and peering connections.

For transparency purposes we decided to publish this notification.

Update 2020-01-06: Centurylink notified that this maintenance has been postponed.

Currently we are having an outage on the rack b2.z5 in Databarn Amsterdam (DBA).

We've gotten a datacenter engineer on route to check on the issue at hand, once we have an update we'll update this post as well.

Update 18:02:
There was a server in this same rack which PSU caused a short circuit on the breaker of this PDU, after the engineer enabled the breaker the PDU came back online.

We have received a notification of a maintenance by one of our wave service providers, GTT.

During their maintenance FRANCE-IX traffic will automatically reroute over other wave service providers. We do not expect any issues.

Their maintenance reason is: "Cable migration"

Their reference: 4793343

For transparency purposes we decided to publish this notification.