All Notifications

#561 Relined Maintenance

Posted: 2017-11-15 16:55

Start: 2017-12-08 00:00:00
End : 2017-12-08 06:00:00

Affects: Redundancy Equinix AM5

During this timeframe there will be a routine maintenance on the darkfiber connecting Globalswitch Amsterdam (GSA) towards Equinix AM5 (EQX-AM5).

The connectivity between Globalswitch and Equinix AM5 will automatically reroute over our Equinix AM7 (EQX-AM7) darkfiber during this maintenance.

No outages or other issues are expected during this maintenance.

#560 Packetloss several vlans DBC

Posted: 2017-11-08 11:29

Start: 2017-11-08 08:45:00
End : 2017-11-08 11:15:00

Affects: DBC vlans 1018, 1069

At 08.45 we received notifications from our monitoring that for vlan 1018 and 1069 at the DBC facility there is packetloss. At 09.00 this automatically recovered.

We are currently investigating the cause.


Update 11.30:
During the timeframes 09.45 - 09.55 and 11.00 - 11.15 we have received the same reports.

Update 11.42:
Investigation is still ongoing, VRRP-E flaps due to duplicated mac-address. The issue seems to originate between the R1 <-> core-sw1.z1 and R2 <-> core-sw1.z1. We do not see any loops and our ports facing the routers are configured as route-only as well. Our debugging shows that it is most likely caused by a defective port which is not shutting itself down and still forwarding partial traffic. We are currently going through all 96x 10 Gbps ports connecting the core-sw1.z1 and the R1/R2 routers to locate the problematic port.

An engineer was already on-site since 09.00 for regular maintenance, that maintenance has been prosponed to later today and the engineer is working together with remote engineers to debug and resolve this issue.

The issue is not continuously ongoing, making the issue more difficult to identify. Hence we have enabled real-time monitoring to find the culprit.

We expect an update/resolve of the issue within approximately 1-2 hours.

Update 13.05:
We have found the problematic bridge and are currently moving away the vlans to debug this further. No incidents have occurred since 11.15.

Update 14.45:
The incident has been resolved, everything has been restored to primary paths. There we no more incidents since last incident which was at 11.15.

#558 Darkfiber outage DBC - GSA

Posted: 2017-11-08 00:26

Start: 2017-11-08 00:26:41
End : 2017-11-08 01:40:00

Affects: Redundancy DBC

At 00.12 CET a darkfiber between DBC and Globalswitch Amsterdam (GSA) went down, carrying 400 Gbps traffic.

Currently all traffic is send over alternative paths on our ring, DBC - EQX-AM7 and DBC - NZS.

From DBC you might experience increased latency and lower throughput towards routes terminated at our GSA pop.

We have contacted the darkfiber provider euNetworks and requested a repair.

Update 1:40:
At this moment the darkfiber is back online, we will keep monitoring the connection.

According to euNetworks this was due to an unscheduled emergency maintenance.

#557 Wave service maintenance

Posted: 2017-11-07 07:37

Start: 2017-11-09 00:01:00
End : 2017-11-09 06:00:00

Affects: Routing DECIX, Layer 2 DECIX

Wave service provider which connects Equinix AM7 Amsterdam towards Frankfurt is having a planned maintenance.

Their maintenance reason is "Urgent fiber re-location due to road construction works near Leiden, the Netherlands..".

Customers using specific layer 2 vlan transport services between Equinix AM7 towards DECIX will experience an outage during this window.

All DECIX routed traffic is automatically routed over our other DECIX port(s) at Globalswitch.

Their reference: 78426

For transparancy purposes we decided to publish notification.

#556 Upgrade capacity between DBC and AM7

Posted: 2017-11-03 14:52

Start: 2017-11-20 09:00:00
End : 2017-11-20 17:00:00

Affects: Traffic DBC towards AM7

At 20 November 2017, we will be preforming an upgrade in our capacity from DBC (Databarn Capelle) towards Equinix AM7 (Amsterdam).

We will be installing new hardware making it us possible to double the current capacity available, at this time we also increase the capacity.

The traffic will be automatically rerouted over GSA.

Update 15.20:
We are currently in the process of testing the new links, while traffic is send over GSA higher latency may occur due to the balancing between GSA and EQX-AM7.

Update 16.30:
The new links are now active, the connection between DBC and EQX-AM7 has been restored and is now operating at 400G capacity.

#555 Darkfiber outage DBC - EQX-AM7

Posted: 2017-11-01 13:49

Start: 2017-11-01 14:08:00
End : 2017-11-01 14:17:00

Affects: Redundancy DBC

At 14.08 CEST a darkfiber between DBC and Equinix-AM7 (EQX-AM7) went down, carrying 200 Gbps traffic.

Currently all traffic is send over alternative paths on our ring, DBC - GSA and DBC - NZS.

From DBC you might experience increased latency and lower throughput towards routes terminated at our EQX-AM7 pop.

We have contacted the darkfiber provider euNetworks and requested a repair.

At 14.17 the darkfiber recovered, therefore this has not been sent though email.

#554 VPLS outage EQX-AM7

Posted: 2017-10-31 05:30

Start: 2017-10-31 02:30:00
End : 2017-10-31 05:55:00

Affects: VPLS & IPT EQX-AM7

At 02.30 we received error notifications from ring-sw2 at EQX-AM7. Traffic passing through this location (VPLS & IPT) are partially affected.

We have gather debugging reports for our vendor and currently in the process of debugging.

Update 05.45:
ISSU with failover upgrade/reload did not resolve the issue. We will now be reloading the chassis as whole.

Update 05.55:
Ring-sw2 is reloaded and mpls is being established. Running tests and restoring traffic.

Update 06.20:
Traffic has been restroing since 05.55. We will reach out to the vendor with tech logs for debugging further. Incident itself is closed for now.

#553 Internet access maintenance

Posted: 2017-10-31 01:40

Start: 2017-11-08 06:00:00
End : 2017-11-08 08:00:00

Affects: Internet access customers at Kruisweg in Hoofddorp (NL)

Fiber provider which is delivering connectivity our POP at Kruisweg in Hoofddorp (NL) is having a planned maintenance.

This POP is only used for Fiber @ Work connectivity and does not affect any hosting or ip transit services.

Reason provided by provider:
Power maintenance is being done on the cabinet our switch is placed in.

#552 Wave service maintenance

Posted: 2017-10-29 20:56

Start: 2017-11-07 23:00:00
End : 2017-11-08 05:00:00

Affects: Routing LINX

Wave service maintenance
Routing LINX

Wave service provider which connects Globalswitch towards the LINX peering exchange in London is having a planned maintenance.

All LINX routed traffic is automatically routed over our other LINX peering exchange connection. We therefore do not expect any issues.

Their maintenance reason is "As part of our commitment to continually improve the quality of service we provide to our customers, we wish to inform you INTEROUTE will be performing mandatory cable works on our fiberoptical network."

Expected outage duration: 360 minutes ".

Their reference: 1-2973279101

For transparancy purposes we decided to publish notification.

#551 Seabone Maintenance

Posted: 2017-10-27 13:27

Start: 2017-11-09 00:00:00
End : 2017-11-09 05:00:00

Affects: Routing to seabone over GSA

We have received a notification of a maintenance by one of our transit providers, Seabone.

During their maintenance traffic will automatically reroute over our other Seabone connection as well as over other transit providers. We do not expect any issues.

Their maintenance reason is: "Our provider will perform fiber re-routing activities due to the transfer of the Amsterdam site"

Reference: 1-920671769

For transparency purposes we decided to publish notification.

#550 Darkfiber maintenance

Posted: 2017-10-19 03:24

Start: 2017-11-06 06:00:00
End : 2017-11-06 17:00:00

Affects: Redundancy DBC

At the 2nd of November we will be tuning the amplifiers connecting Globalswitch Amsterdam (GSA) and Databarn Capelle (DBC) during this maintenance all traffic will be rerouted over the other half of our darkfiber ring DBC - EQX-AM7.

During this maintenance we will also be upgrading the connection from 20x 10Gbps to 2x 200Gbps between DBC and GSA.

We do not expect any issues during this maintenance.

2017-10-30
We have received an update that the maintenance has been moved from the 6th to the 2nd of November.

#549 Internet access maintenance

Posted: 2017-10-18 13:03

Start: 2017-11-09 00:00:00
End : 2017-11-09 06:00:00

Affects: Internet access customers at Kruisweg in Hoofddorp (NL)

Fiber provider which is delivering connectivity our POP at Kruisweg in Hoofddorp (NL) is having a planned maintenance.

This POP is only used for Fiber @ Work connectivity and does not affect any hosting or ip transit services.

Reason provided by provider:
Emergency Repair is carried out that is off such importance to guarantee the stability and capacity of our network that these have been scheduled in a shorter timeframe.

Their reference number is: RFC-475001

#548 Darkfiber maintenance

Posted: 2017-10-18 12:57

Start: 2017-11-03 23:00:00
End : 2017-11-04 05:00:00

Affects: Redundancy DBA

Darkfiber provider Interoute which connects Equinix-AM7 towards DBA is having a planned maintenance. The connectivity between Equinix-AM7 and DBA will automatically reroute over our Globalswitch darkfiber during this maintenance.

Their maintenance reason is "As part of our commitment to continually improve the quality of service we provide to our customers, we wish to inform you INTEROUTE will be performing cable rerouting works on our fiberoptical network. This planned activity will take place in Netherlands.".

Their reference: 1-2894056501

For transparancy purposes we decided to publish notification.

#547 Darkfiber maintenance

Posted: 2017-10-18 12:55

Start: 2017-10-31 23:00:00
End : 2017-11-01 05:00:00

Affects: Redundancy DBA

Darkfiber provider Interoute which connects Equinix-AM7 towards DBA is having a planned maintenance. The connectivity between Equinix-AM7 and DBA will automatically reroute over our Globalswitch darkfiber during this maintenance.

Their maintenance reason is "As part of our commitment to continually improve the quality of service we provide to our customers, we wish to inform you INTEROUTE will be performing cable rerouting works on our fiberoptical network. This planned activity will take place in Netherlands.".

Their reference: 1-2869432201

For transparancy purposes we decided to publish notification.

#546 LINX Outage GSA

Posted: 2017-10-18 09:03

Start: 2017-10-17 23:21:00
End : 2017-10-18 13:02:00

Affects: Routing LINX through GSA

At 23:21 we lost signal with LINX at our router in Global Switch Amsterdam (GSA), we have directly investigated the issue and suspect the issue to be with the wave service provider.

We have informed the wave service provider to inspect the issue and are awaiting their feedback.

As our setup is redundant, the traffic is automatically being rerouted over EQX-AM7

Update 2017-10-18 9:17:
The wave server provider informed us that the issue is at the side of London, confirming that the issue is not with the NFOrce Entertainment B.V. Network Infrastructure.

Update 2017-10-18 13:02:
The connection is now back up, and all BGP sessions are restored on the LINX.

#545 AMS-IX Outage 100Gbps Port EQX-AM7

Posted: 2017-10-17 07:43

Start: 2017-10-17 04:32:00
End : 2017-10-17 08:21:00

Affects: Routing AMS-IX EQX-AM7

At 04.30 the EQX-AM7 (Amsterdam) 100 Gbps AMS-IX port went down, all traffic was automatically rerouted via GSA.

After inspection we found that we are not receiving light from the AMS-IX on this port and contacted AMS-IX

Update 2017-10-17 7:42:
AMS-IX reported receiving light, but that they are not sending light. They have dispatched an engineer.

Upddate 2017-10-17 8:21:
AMS-IX informed us that they moved our line to the backup path and will continue to inspect the issue. The connection has been restored.

#544 Darkfiber maintenance

Posted: 2017-10-13 22:52

Start: 2017-10-29 00:00:00
End : 2017-10-29 05:00:00

Affects: Redundancy DBA

Darkfiber provider Interoute which connects Telecity 2 towards DBA is having a planned maintenance. The connectivity between Telecity 2 and DBA will automatically reroute over our Globalswitch darkfiber during this maintenance.

Their maintenance reason is "As part of our commitment to continually improve the quality of service we provide to our customers, we wish to inform you INTEROUTE will be performing cable rerouting works on our fiberoptical network. This planned activity will take place in Netherlands.".

Their reference: 1-2869464591

For transparancy purposes we decided to publish notification.

2017-10-27 13.30
Interoute has cancelled this specific maintenance.

#543 Seabone Maintenance

Posted: 2017-10-12 21:42

Start: 2017-10-17 23:00:00
End : 2017-10-18 07:00:00

Affects: Traffic passing Seabone

We have received a notification of a maintenance by one of our transit providers, Seabone.

During their maintenance traffic will automatically reroute over our other Seabone connection as well as over other transit providers. We do not expect any issues.

Their maintenance reason is: "our engineers will perform urgent circuits migration due to moving equipment. This activity cause an interruption of 180 minutes"

Reference: 1-918529671

For transparency purposes we decided to publish notification.

#542 Eurofiber maintenance

Posted: 2017-10-10 23:31

Start: 2017-11-08 00:00:00
End : 2017-11-08 06:00:00

Affects: Customers using Eurofiber interconnections

Eurofiber is having a maintenance on their equipment facing NFOrce at Globalswitch Amsterdam.

Their maintenance reason is: "To guarantee the high quality of our network and services, we continuously perform activities that improve our network. To be able to offer future-proof services, Eurofiber will introduce an upgrade in software versions on a part of her network elements.".

Their reference is: "RFC-962002".

Only customers using Eurofiber to connect to NFOrce services are affected during the Eurofiber maintenance.

#541 VPLS switch maintenance DBC

Posted: 2017-10-08 00:28

Start: 2017-10-09 09:00:00
End : 2017-10-11 22:00:00

Affects: Traffic DBC

Monday 9th October we will be doing an urgent replacement of the VPLS switches located in DBC as a first planned maintenance.

This was already planned to be done in the near future to make room for expansion but has been moved to the top of the list.

This should not result in any outages other then a few lost packets when the darkfibers are migrated over.


Update 17.50:
The replacement VPLS switches are placed and 100 Gbps interconnects are setup and ready for migration. We are hereby expanding the maintenance window till 2017-10-10 22.00 CEST. We will migrate the BNR DF DWDM to the new setup in the next hour.

Tomorrow our vendor will come in and bring additional equipment which we require to properly migrate further. We will then proceed accordingly.


Update 2017-10-10 23.45:
We have completed migrating the physical connections for Equinix AM7 DF DWDM to the new VPLS setup. We are tuning and preparing the next migration (GSA DF DWDM), this to minimize the impact. Hereby we are expanding the maintenance till 2017-10-11 22.00 CEST.


Update 2017-10-11 18.35:
We have completed migrating the physical connections for GSA DF DWDM to the new VPLS setup. hereby the maintenance is completed.

#540 Darkfiber outage DBC - EQX-AM7

Posted: 2017-10-06 02:25

Start: 2017-10-05 23:57:00
End : 2017-10-06 01:58:00

Affects: Redundancy DBC

At 23.57 CEST a darkfiber between DBC and Equinix-AM7 (EQX-AM7) went down, carrying 200 Gbps traffic.

Currently all traffic is send over alternative paths on our ring, DBC - GSA and DBC - NZS.

From DBC you might experience increased latency and lower throughput towards routes terminated at our EQX-AM7 pop.

We have contacted the darkfiber provider euNetworks and requested a repair.


At 01.58 the darkfiber was fully restored awaiting a report from the darkfiber provider.

#539 Firmware Upgrade R1 GSA (Global Switch Amsterdam)

Posted: 2017-10-04 07:16

Start: 2017-11-08 00:00:00
End : 2017-11-08 04:00:00

Affects: Traffic routed via GSA

Firmware Upgrade R1 GSA

A maintenance is planned for our Router 1 in the datacenter GSA, we will be upgrading the router to the latest firmware.

The traffic will be rerouted to through EQX-AM7 and EQX-AM5 during the firmware upgrade.

#538 Firmware Upgrade R1 EQX-AM7 (Equinix Amsterdam)

Posted: 2017-10-04 07:11

Start: 2017-10-31 00:00:00
End : 2017-10-31 04:00:00

Affects: Traffic routed via EQX-AM7

Firmware Upgrade R1 EQX-AM7

A maintenance is planned for our Router 1 in the datacenter EQX-AM7, we will be upgrading the router to the latest firmware.

The traffic will be rerouted to through GSA and EQX-AM5 during the firmware upgrade.

Update: Corrected starting and ending time.

#537 Firmware Upgrade R2 NZS

Posted: 2017-10-04 07:10

Start: 2017-10-25 06:30:00
End : 2017-10-25 08:30:00

Affects: Traffic NZS

Firmware Upgrade R2 NZS

A maintenance is planned for our Router 2 in the datacenter NZS, we will be upgrading the router to the latest firmware.

The traffic will be rerouted to router 1 during the firmware upgrade.

Update: corrected starting and ending date.

#536 Firmware Upgrade R2 DBC

Posted: 2017-10-04 07:09

Start: 2017-10-24 06:30:00
End : 2017-10-24 08:30:00

Affects: Traffic DBC

Firmware Upgrade R2 DBC

A maintenance is planned for our Router 2 in the datacenter DBC, we will be upgrading the router to the latest firmware.

The traffic will be rerouted to router 1 during the firmware upgrade.

#535 Firmware Upgrade R2 DBA

Posted: 2017-10-04 07:07

Start: 2017-10-18 06:30:00
End : 2017-10-18 08:30:00

Affects: Traffic DBA

Firmware Upgrade R2 DBA

A maintenance is planned for our Router 2 in the datacenter DBA, we will be upgrading the router to the latest firmware.

The traffic will be rerouted to router 1 during the firmware upgrade.

Update 2017-10-18 8:30: Firmware flash is taking longer than usual due to multiple flashings. We expect to be finished at 10:00.

#534 Firmware Upgrade R1 NZS

Posted: 2017-10-04 07:06

Start: 2017-10-17 06:30:00
End : 2017-10-17 08:30:00

Affects: Traffic NZS

Firmware Upgrade R1 NZS

A maintenance is planned for our Router 1 in the datacenter NZS, we will be upgrading the router to the latest firmware.

The traffic will be rerouted to router 2 during the firmware upgrade.

#533 Firmware Upgrade R1 DBC

Posted: 2017-10-04 07:04

Start: 2017-10-11 06:30:00
End : 2017-10-11 08:30:00

Affects: Traffic DBC

Firmware Upgrade R1 DBC

A maintenance is planned for our Router 1 in the datacenter DBC, we will be upgrading the router to the latest firmware.

The traffic will be rerouted to router 2 during the firmware upgrade.

#532 Firmware Upgrade R1 DBA

Posted: 2017-10-04 07:02

Start: 2017-10-10 06:30:00
End : 2017-10-10 08:30:00

Affects: Traffic DBA

Firmware Upgrade R1 DBA

A maintenance is planned for our Router 1 in the datacenter DBA, we will be upgrading the router to the latest firmware.

The traffic will be rerouted to router 2 during the firmware upgrade.

#531 Wave service maintenance

Posted: 2017-10-04 06:53

Start: 2017-10-17 00:00:00
End : 2017-10-17 07:00:00

Affects: Routing DE-CIX

Wave service provider which connects Equinix-AM7 towards Frankfurt is having a planned maintenance.

Their maintenance reason is "Fiber optic works needs to take place in our network. These works will impact your service during the above mentioned service window."

KPN International has given this maintenance reference number: 77186.

All DE-CIX routed traffic is automatically routed over our other exchanges and IP transits.

#530 IP transit provider Level3

Posted: 2017-10-03 17:22

Start: 2017-10-25 02:00:00
End : 2017-10-25 04:00:00

Affects: Routing Level3

We have received a notification of a maintenance by one of our transit providers, Level3.

During their maintenance traffic will automatically reroute over our other transit providers. We do not expect any issues.

Their maintenance reason is "Level 3 intends to carry out internal maintenance within its network. This has been classified as ESSENTIAL. The nature of this work is to perform a Network Element software upgrade. Level 3 will Upgrade BB2 ALU 7950 routers to code level SROS-14.0.R5-1 this will fix 100gb/10gb uplink error and a p-chip false alarm error."

Their reference number is: GCR #13451406

For transparancy purposes we decided to publish notification.

#529 IP transit provider Core-Backbone

Posted: 2017-09-25 13:19

Start: 2017-10-03 00:00:00
End : 2017-10-03 06:00:00

Affects: Routing Core-Backbone

We have received a notification of a maintenance by one of our transit providers, Core-Backbone.

During their maintenance traffic will automatically reroute over our other transit providers. We do not expect any issues.

Their maintenance reason is "In the mentioned timeframe we will perform hardware upgrades at the following core-routers/core-switches:

ams10.core-backbone.com (Amsterdam1)
lon10.core-backbone.com (London1)
nbg40.core-backbone.com (Nuremberg4)
vie20.core-backbone.com (Vienna2)
vie10.core-backbone.com (Vienna1)
bam10.core-backbone.com (Bamberg1)
bam20.core-backbone.com (Bamberg2)".

Their reference number is: 1847

For transparancy purposes we decided to publish notification.

#527 Route modification towards ASn 25019 (Saudi Telecom Company JSC)

Posted: 2017-09-22 11:24

Start: 2017-09-22 11:24:44
End : 2017-09-22 11:24:44

Affects: Traffic towards ASn 25019 (Saudi Telecom Company JSC)

We have received reports of high latency and lag towards Saudi Telecom Company JSC.

We have removed AMSIX and Decix from the routing and the best route is going over Seabone.

#528 Wave service maintenance

Posted: 2017-09-22 07:45

Start: 2017-10-03 00:01:00
End : 2017-10-03 01:01:00

Affects: Routing LINX

Wave service maintenance
Routing LINX

Wave service provider which connects Equinix AM7 towards the LINX peering exchange in London is having a planned maintenance.

All LINX routed traffic is automatically routed over our other LINX peering exchange connection. We therefore do not expect any issues.

Their maintenance reason is "Please be informed that our provider need to perform fiber works.

Expected outage duration: 375 minutes ".

Their reference ID is 76757

For transparancy purposes we decided to publish notification.

#525 Darkfiber outage DBC - GSA

Posted: 2017-09-21 00:31

Start: 2017-09-21 00:10:00
End : 2017-09-21 08:10:00

Affects: Redundancy DBC

At 00.10 CEST a darkfiber between DBC and GSA went down, carrying 200 Gbps traffic.

Currently all traffic is send over alternative paths on our ring, DBC - EQX-AM7 and DBC - NZS.

From DBC you might experience increased latency and lower throughput towards routes terminated at our GSA pop.

We have contacted the darkfiber provider euNetworks and requested a repair.

Update 11.50:
It was a planned maintenance of which we were not notified. This has been escalated to euNetworks to resolve.

At 03.10 the darkfiber was partially restored.

At 08.10 the darkfiber was full restored.

#524 SSC maintenance

Posted: 2017-09-19 12:50

Start: 2017-09-19 13:00:00
End : 2017-09-21 17:00:00

Affects: Operating PDU ports

In order to support new features such as multiple power ports per server, we are currently migrating pdu port information.

If you are unable to operate the power (pdu port) of your server, please contact our support department. Our support department is able to manually migrate you with priority in order to restore this feature.

#523 Packetloss Seabone

Posted: 2017-09-15 15:00

Start: 2017-09-15 08:32:00
End : 2017-09-15 14:51:00

Affects: Traffic Seabone

This morning after several messages of customers about packetloss with Seabone we started an investigation into these issues.

We found out the issue was with one of our BGP sessions with them and to resolve this while debugging we disabled this BGP session on all of the routers.

We shutdown the connections we had with them on this second connection and found out the issue lied in on of the ports, this issue has been solved now and the BGP sessions have been Established again.

We've tested with some of the IP's customers provided and do not see these issues currently.

#522 Wave service maintenance

Posted: 2017-09-14 08:08

Start: 2017-10-03 01:00:00
End : 2017-10-03 07:00:00

Affects: Routing DE-CIX

Wave service provider which connects Equinix-AM7 towards Frankfurt is having a planned maintenance.

Their maintenance reason is "KPN International is always working to improve the service for our customers. To ensure an optimal service we need to perform Planned Maintenance activities that will affect one of your network connections. Details: Fiber relocation due to road construction works by the local authorities"

KPN International has given this maintenance reference number: 76409.

All DE-CIX routed traffic is automatically routed over our other exchanges and IP transits.

#521 Wave service maintenance

Posted: 2017-09-14 08:05

Start: 2017-09-29 00:00:00
End : 2017-09-29 07:00:00

Affects: Routing FranceIX

Wave service provider which connects Global Switch Amsterdam towards Paris is having a planned maintenance.

Their maintenance reason is "INTEROUTE has received notification that our supplier will perform Mandatory Maintenance on their network."

Interoute has given this maintenance reference number: 1-2763684963.

All FranceIX routed traffic is automatically routed over our other exchanges and IP transits.

Update 2017-09-22: The work was updated by INTERROUTE with the reason: "We would like to inform you these works have been cancelled by our external provider."

#520 Route modification towards ASn 21246 (IPKO)

Posted: 2017-09-11 11:56

Start: 2017-09-11 11:56:29
End : 2017-09-11 11:56:29

Affects: Traffic towards ASn 21246 (IPKO)

We have received reports of high latency towards IPKO.

We have removed Cogent from the routing and the best route is going over Seabone.

#519 Darkfiber outage

Posted: 2017-09-08 16:09

Start: 2017-09-08 12:57:00
End : 2017-09-08 13:12:00

Affects: Redundancy NZS

Currently there is a fiber cut on the darkfiber connecting Nedzone (NZS) to Equinix AM7 (EQX-AM7).

We noticed that the connection went down on a few occasions after each other and contacted Eurofiber about this issue.

Update 2017-09-08 13.12:
We have seen the network connection re-established and stabilized.

Update 2017-09-08 13.30:
We received the reason of outage from Eurofiber:

Due to non-affecting maintenance from Eurofiber, the engineer of Eurofiber accidentally broke a fiber.

We haven't seen any further interruptions on this connection however we will monitor the connection to ensure stable performance.

Due to redundancy, our service was not effected.

#517 Route modification towards ASn 5384 (Etisalat)

Posted: 2017-09-06 08:29

Start: 2017-09-06 08:29:14
End : 2017-09-06 08:29:14

Affects: Traffic towards ASn 5384 (Etisalat)

After a confirm that Etisalat has solved the issue, the previous route change has been removed

#516 Wave service maintenance

Posted: 2017-09-01 14:59

Start: 2017-10-14 23:00:00
End : 2017-10-15 07:00:00

Affects: Routing FranceIX

Wave service provider which connects Global Switch Amsterdam towards Paris is having a planned maintenance.

Their maintenance reason is "As part of our commitment to continually improve the quality of service we provide to our customers, we wish to inform you INTEROUTE will be performing mandatory cable works on our fiberoptical network. This planned activity will take place in France."

Interoute has given this maintenance reference number:1-2665689161.

All FranceIX routed traffic is automatically routed over our other exchanges and IP transits.

Update:
Interoute has reschedule this maintenance to a new date:
New Planned Work Start Date: 14/Oct/2017 21:00 UTC (14/Oct/2017 23:00 CEST)
New Planned Work End Date: 15/Oct/2017 05:00 UTC (15/Oct/2017 07:00 CEST)

#514 Seabone Maintenance

Posted: 2017-08-24 15:20

Start: 2017-09-13 23:00:00
End : 2017-09-14 06:00:00

Affects: Traffic passing Seabone/Telecom Italia Sparkle

We have received a notification of a maintenance by one of our transit providers, Seabone.

During their maintenance traffic will automatically reroute over our other Seabone connection as well as over other transit providers. We do not expect any issues.

Their maintenance reason is: "our engineers will carry out activities in Amsterdam (Holland): migration of fiber on new odf. This activity will cause a maximum downtime of 240 minutes.".
Reference: 1-914551833

For transparancy purposes we decided to publish notification.

#512 Seabone Maintenance

Posted: 2017-08-24 09:26

Start: 2017-09-12 00:00:00
End : 2017-09-12 06:00:00

Affects: Traffic passing Seabone/Telecom Italia Sparkle

We have received a notification of a maintenance by one of our transit providers, Seabone.

During their maintenance traffic will automatically reroute over our other Seabone connection as well as over other transit providers. We do not expect any issues.

Their maintenance reason is: "TIS has planned a Maintenance Work. Reconfiguration circuit due to network optimization. This cause an interruption of 30 min max for circuit".

Reference: 1-914450407

For transparancy purposes we decided to publish notification.

#511 FTT[B|H] Internet access outage

Posted: 2017-08-21 16:06

Start: 2017-08-21 15:00:00
End : 2017-08-21 18:00:00

Affects: FTT[B|H] internet access

*** Please note that this outage only affects customers with a fiber to the business internet connection. ***

Currently there is a partial outage for internet access customers. The core ring topology carrying traffic from/to customer end-points is experiencing unknown resource issues. This causes mac-addresses to timeout and not immediately get properly (re)installed and exchanged over the ring topology.

We are currently working as hard as we can to solve this issue en get everyone back online.

Update 16.25:
Hardware resources restored on slot 2 (ring-sw2.eqx-am7).

Update 17.25:
Hardware resources restored on chassis (ring-sw2.eqx-am7).

Update 2017-08-22 09.00:
Diagnostic-information send to vendor for debugging.

#510 Route modification towards ASn 7922 (Comcast)

Posted: 2017-08-15 09:21

Start: 2017-08-15 09:21:33
End : 2017-08-15 09:21:33

Affects: Traffic towards ASn 7922 (Comcast)

We have received reports of slow speeds to Comcast.

We have removed NTT from the routing and the best route is going over Gtt.

#509 Powergrid outage

Posted: 2017-08-14 20:05

Start: 2017-08-14 14:19:00
End : 2017-08-14 15:39:00

Affects: Databarn Amsterdam

Dear client,

Please note that this is merely an informational notification, no incidents in our network and hosting infrastructure were detected. However, we felt the need to post news on this outage regarding the power-grid directly adjecent to the DBA DC in Amsterdam. A midstation was affected over the Leander power network at 14.19 CEST.

At this moment we can confirm that the DBA datacenter in which we have presence did not show any sign of outage due to the midstation failure. Also none of our transit providers seem to be directly affected either. Neither do we see any decrease in bandwidth throughput.

We received notifications from the DBA hosting facility that they were running on backup power since the start of the incident 14.19 CEST and have shifted back to the power grid at 15.39 CEST with no incidents reported.

DBA staff has been present during the power-grid outage to monitor the situation throughout and will continue to do so in the coming hours. They confirm no services were affected and they report everything went as it should regarding the shift to and from UPS/Aggregate when at the given times.

#508 Darkfiber maintenance

Posted: 2017-08-12 12:58

Start: 2017-08-31 22:00:00
End : 2017-09-01 04:00:00

Affects: Traffic through Seabone

We have received a notification of a maintenance by one of our transit providers, Seabone.

During their maintenance traffic will automatically reroute over our other Seabone connection as well as over other transit providers. We do not expect any issues.

Their maintenance reason is: "TIS has planned a Maintenance Work. Cable relocation in Amsterdam.".

For transparancy purposes we decided to publish notification.

#507 Darkfiber maintenance

Posted: 2017-08-07 22:11

Start: 2017-09-08 00:00:00
End : 2017-09-08 08:00:00

Affects: Redundancy EQX-AM5

During this timeframe there will be a routine maintenance on the darkfiber connecting GSA (Globalswitch Amsterdam) to EQX-AM5 (Equinix Amsterdam 5).

The traffic to EQX-AM5 will automatically reroute over our Equinix AM7 - Equinix AM5 darkfiber during this maintenance.

No outages or other issues are expected during this maintenance.

Third party reason: “Due to reconstruction work carried out by the local authorities. Relined is obliged to relocate a section of her network. This action
will result in a temporary interruption of the service.”

Relined has given this maintenance reference number: PA-476001