AMS-IX Port Malfunction at GlobalSwitch (Status)

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[#1014] AMS-IX Port Malfunction at GlobalSwitch (Status)

Posted: 2023-10-23 00:05

Start: 2023-10-22 22:15:00
End : 2023-10-22 23:35:00

Affects: AMS-IX Reduncancy

We've identified traffic issue with the AMS-IX port located at GlobalSwitch. To ensure the stability of our network and to perform necessary diagnostic checks, we've taken the decision to temporarily disable this port.

Our NOC team is currently investigating the root cause of the problem. We are aiming to conduct all required checks and, if deemed safe, plan to return the AMS-IX port to its operational state by tomorrow night.

We do not anticipate any capacity issues as a result of this action. Our network has been designed with redundancies in place to handle such situations, and we expect no interruption to the normal flow of data.

Update: We've troubleshooted the issue and determined a reload of the linecard could remedy this issue. The connection to AMS-IX has been restored and peering session operate nominally.