Removing web access to Ticketing System (Informational)

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[#1006] Removing web access to Ticketing System (Informational)

Posted: 2023-05-17 09:27

Start: 2023-05-17 09:15:00
End :


Dear Valued Customers,

We wanted to update you on the removal of external access to our ticketing system.
As we have noticed that usage with our ticketing system is mostly operated via emails and with the following considerations in mind:

- Outdated Code-base: The system relies on an outdated code base that is no longer considered trustworthy.

- Unsupported Operating System: The ticketing system requires an outdated operating system that is no longer supported, leaving it vulnerable to security risks.

- Integration with Customer Portal: Our goal is to replace the ticketing system with an integrated view system for tickets within the customer portal. This streamlined approach will enhance user experience and improve ticket management efficiency.

For the reasons mentioned above we have decided to take immediate action to remove all access to the system.

History Access - While we are working to integrate a view system for tickets in our customer portal if you have a specific request you may direct your request to our administration department and we may permit temporary access to view history.