Dear Valued Customer,

We regret to inform you that our Anti-DDoS services are currently suspended due to an unexpected hardware failure in our Distributed Denial of Service (DDoS) mitigation equipment. Unfortunately, the issue could not be resolved immediately, but we are actively collaborating with the vendor to identify a prompt solution. In the meantime, we have already initiated a migration plan to adopt a new solution, and we will provide further updates later this month.

Rest assured, our Network Operations Center (NOC) team is fully dedicated to supporting you during this period. They will be available to assist with special cases, such as implementing custom Access Control List (ACL) rules or finding quick resolutions for any DDoS incidents you might encounter.

We apologize for any inconvenience this may cause and appreciate your understanding and patience during this situation.

**This message pertains to customers who have an active DDoS protection plan**