Maintenance R1 DBA (Maintenance)

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[#1019] Maintenance R1 DBA (Maintenance)

Posted: 2023-12-21 00:09

Start: 2023-12-21 13:30:00
End :

Affects: Customers DBA

Urgent Maintenance:

Maintenance Details:
Due to issues discovered in R1 DBA on 2023-12-15 which seem to have no obvious source, we have decided to take action in the form of diverting traffic away from this router until we have isolated the root cause and to ensure the stability and reliability of our network.

We have replaced multiple components in the router and aim to gradually restore it to circulation and monitor the stability as we move traffic over to check the stability of the replaced components.

Expected Impact:
As we aim to minimize risk, we will be spreading the maintenance windows over a few days, during the maintenance window DBA customers may experience high latency and potential packet loss. We aim to slowly increase traffic flow by groups of vlans and ranges. We will be closely monitoring for issues at each step of switching traffic back. We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance the reliability and performance of our network infrastructure. If you have any questions or require further assistance, please do not hesitate to contact our NOC Team