As of September 24th, 19:25 our connection to LINX LON1 has degraded.

Our fiber provider's teams in both NL and the UK are currently investigating the issue.

We'll update this NOC post with updates as they come in. We're also monitoring traffic load to determine whether to re-route traffic to avoid congestion.

Update: Issue is resolved and our connection is back to full capacity.


Current updates so far (time in GMT):

Update 18 2024-09-25 16:26:06 : FINAL UPDATE. Please be advised that we have seen services restore. There was degradation on fibre and we also had to replace a faulted card in Zandvoort. All links are restored now and no further impact is expected. Will share the RFO in the coming days.
Update 17 2024-09-25 15:29:18 : Please be advised that we are continuing to work with our Engineering team and field team onsite. Investigation continues and we are working dilligently to resolve this issue. No ETR as of yet next update in 60 mins.
Update 16 2024-09-25 13:44:34 : Engineers are continuing their investigations on site and are working with our senior NOC team to resolve the ongoing fault. Exact ETR cannot be confirmed but we are working to resolve the issue as quickly as possible.
Update 15 2024-09-25 13:07:12 : Please be advised teams are onsite on both locations and we are now working to isolate this issue. Furhter updates to follow. Next update in 60 mins.
Update 14 2024-09-25 12:22:01 : Please be advised team are onsite on the Zandvoort side and we are pending the confirmation team are onsite in Leiston. Once onsite we will investigate and isolate the issue. Next update in 60 mins.
Update 13 2024-09-25 11:09:19 : Please be advised team remain on track to arrive at 12:00 UTC. At which time we will be able to test and isolate this issue. Next update in 60 mins.
Update 12 2024-09-25 09:38:03 : Please be advised that team have dispatched to site in Lesiton in order to test and locate the fault. ETA to site is 12:00 UTC. Next update in 60 mins.
Update 11 2024-09-25 08:17:32 : Please be advised that we have replaced the faulty cable in Zandvoort and have re-enabled the Amps. However we are still seeing an OLOS on the amp. The next step is to get team to site at the opposite end in Leiston to test end to end. No ETA as of yet. Next update in 60 mins.
Update 10 2024-09-25 06:09:30 : The ETR is estimated approximately 1.5h from now, at 07:30 UTC. New updates will be provided as soon as available.
Update 9 2024-09-25 05:21:04 : The fiber technician found a burnt connector onsite in Zandvoort. We are now checking availability to replace this and we will confirm as soon as an ETR is established.
Update 8 2024-09-25 03:51:49 : Please be advised that the Fiber Team is 15-30 minutes from site. We will provide updates as soon as information becomes available.
Update 7 2024-09-25 00:53:48 : Please be advised that no visible fault was found on the fiber patches for this link. We have also requested attendance from our Fiber Team in Zandvoort, they are en route to site at the moment. They will be able to perform OTDR tests on the fibres and confirm the location of the damage. Next update in 90 minutes.
Update 6 2024-09-24 23:06:01 : Our FLM technician have arrived on both sites, the investigation will be commenced shortly, more updates to follow. Next update in 60 minutes.
Update 5 2024-09-24 22:02:35 : Our FLM team advised the technician will arrive in Zandvoort shortly and the tech in Leiston experienced some delay but will arrive within an hour, further update will be shared once technician arrived site. Next update in 60 minutes.
Update 4 2024-09-24 20:49:38 : Our FLM advised the ETA to site in Zandvoort is at 22:00 UTC and Leiston at 22:15, further investigation will be commenced once tech arrived site. More updates to follow. Next update in 60 minutes.
Update 3 2024-09-24 19:43:49 : Kindly note that we're dispatching the field teams on the Zandvoot site to further investigate the issue. No ETA provided and will keep you posted with the latest updates Next update in 60 minutes.
Update 2 2024-09-24 18:26:56 : Kindly be informed that we're still investigating the degradation and enagaged our senior team No ETR orovided but will keep you posted with the latest updates Next update in 60 minutes.
Initial Update 1 2024-09-24 17:25:12 : Please be advised we are experiencing a heavy degradation on our span between Zandvoort, Netherlands and Leiston, UK since 16:29 UTC, we are currently investigating, update will be shared once available. Next update in 60 minutes.