Packet Loss & Network issue Across Datacenters (NTT Upstream - Removal) (Status)

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[#1030] Packet Loss & Network issue Across Datacenters (NTT Upstream - Removal) (Status)

Posted: 2024-09-05 00:00

Start: 2024-09-04 23:00:00
End : 2024-09-04 23:14:00

Affects: Datacenters: DBA & NZS

We would like to inform you about a recent network outage and sincerely apologize for any inconvenience this may have caused. The issue arose when we needed to remove NTT as upstream from our network due to underlying issues with transit from them that we were experiencing. Following this removal and the subsequent changes to our route maps, the network began to spiral out of control, requiring an urgent reconfiguration.

Unfortunately, this reconfiguration process led to a temporary outage. We have since restored the network and are closely monitoring the situation to ensure stability.

Moving forward, we will conduct a thorough review of all changes and apply any necessary adjustments in a controlled and methodical manner to prevent similar issues from occurring.

Thank you for your understanding and continued support.