[#937] Emergency reload R1 EQX-AM7

Posted: 2020-09-18 13:17

Start: 2020-09-18 13:20:00
End : 2020-09-18 15:30:00

Affects: FTTB/FTTH Customer, IP transit Customers

Due to the on-going issues following in post #936 we are going to do an emergency reload of our router in EQX-AM7.

Internet Customers will experience a loss of internet as well as customers having only one BGP session. Customers having a redundant BGP session with us should not experience any issues.

We are aware it is the middle of the day for most but due to the on-going issues there is little choice left for us to do it at a very short timespan, we will try our best to keep the downtime to an absolute minimum.

Update 15:30:
The router has been reload and is back online.

[#936] Internet issues Fiber to the business

Posted: 2020-09-18 09:53

Start: 2020-09-18 09:00:00
End : 2020-09-18 17:22:00

Affects: Customer with FTTB Internet

We've became aware of multiple issues affecting our FTTB customers and are currently investigating.

Once we have an update it will be posted here.

Update 15:42:
After the reload of our router in the previous ticket we see most of the issues resolved, a few remain and we'll continu on those.

Update 17:22:
The last few we had now also report it to be working again.

In case you still notice any issues please let us know.

[#935] Outage darkfiber Databarn Capelle (DBC) - Globalswitch Amsterdam (GSA)

Posted: 2020-09-16 14:19

Start: 2020-09-16 13:50:00
End :

Affects: Redundancy DBC

Currently we are experiencing an outage on the darkfiber between GSA and DBC, carrying 400gbps of connectivity. All traffic is diverted over our darkfiber between DBC and Equinix AM7.

At this moment we are inspecting the issue and keep this post updated with our findings.

Update 15:20 CEST:
We've been notified by our darkfiber party that there is currently a darkfiber break on the path between Rotterdam and Amsterdam.

Update 2020-09-17 21:30 CEST:
Currently our darkfiber is back online but we are currently awaiting a crew hands-off from our darkfiber party before closing up this case.

[#932] Outtage ForeFreedom Network

Posted: 2020-09-01 09:41

Start: 2020-09-01 09:20:00
End : 2020-09-01 09:40:00

Affects: FTTH/FTTB Customers

We have been in contact with ForeFreedom about a possible network outage within their platform.

As we have investigated together, we have noticed that everything at our side is running optimal but may be resident in their platform.

The engineers of ForeFreedom is currently looking into this issue at this moment.

Once we received new updates from ForeFreedom, we will update this post accordingly.

Please note that this outage is only for Fiber to the Home/Business networks connected through ForeFreedom and does not affect datacenter, transit connectivity and hosting or other Fiber to the Home/Business connectivity.

Update 2020-09-01 10:35:
We have received an update from ForeFreedom, ForeFreedom rerouted the traffic as there is a major outage on the darkfiber.

[#931] Packetloss/connectivity issues DBC (Databarn Capelle)

Posted: 2020-08-27 20:14

Start: 2020-08-27 19:20:00
End : 2020-08-27 19:40:00

Affects: Hosting DBC (Databarn Capelle)

At 19:25 we have received notifications from our monitoring system about a minor outage on connectivity at DBC.

After investigation we have found one of the optics reported fault causing several VLANS to flap between VRRP primary to VRRP secondary which caused some connectivity issues.

The offending port is shutdown at 19:30 and VRRP completely restored at 19:40.

Currently we will be monitoring the situation and we will be planning in to replace the defective optic.