[#997] Switch outage BNR

Posted: 2022-12-01 09:09

Start: 2022-12-01 08:26:00
End : 2022-12-01 09:12:00

Affects: Internet Customers Bytesnet

Currently we have a switch outage in BNR (Bytesnet Rotterdam), we are sending out an engineer to investigate the situation.

Update 09:12:
SWe were notified by the datacenter that this was a power issue on one of the feeds in the datacenter which has now been solved.

[#996] Darkfiber outage between NZS and EQX-AM7

Posted: 2022-12-01 01:06

Start: 2022-12-01 00:15:00
End : 2022-12-01 01:14:00

Affects: Redundancy NZS

Currently our darkfiber between Nedzone Steenbergen (NZS) and Equinix Amsterdam 7 (EQX-AM7) is down.

We've sent in a ticket with our darkfiber provider for more information, they have it currently under investigation.

All traffic for EQX-AM7 is re-routed over our darkfiber with GSA.

Direct wave customers will experience an outage for the duration of this issue.

Update 1:14:
Currently the connection is back online. We haven't had an RFO from our dark fiber provider yet and will monitor the situation.

[#994] Connectivity Issues Fibers Levelfour

Posted: 2022-09-30 10:06

Start: 2022-09-30 10:06:00
End : 2022-09-30 13:00:00

Affects: Customers having internet over Levelfour

We are aware that currently customer having a connection over Levelfour have no connection to our network.

We are currently investigating into this matter.

Update 13.00:
Levelfour has debugged the issue and provided a fix for us, all connections are currently working again.

[#991] Darkfiber outage between DBA and GSA

Posted: 2022-07-06 10:44

Start: 2022-07-06 09:00:00
End : 2022-07-06 14:39:00

Affects: Redundancy DBA

Currently our darkfiber between Databarn Amsterdam (DBA) and Globalswitch Amsterdam (GSA) is down.

We've sent in a ticket with our darkfiber provider for more information and will update accordingly.

All traffic for GSA is re-routed over our darkfiber with EQX-AM7.

Update 14:39:
Currently the darkfiber is back online, while we haven't been given the reason as to why by our provider yet, they mentioned an RFO will follow.

[#983] Major AMS-IX issues

Posted: 2022-04-06 11:00

Start: 2022-04-06 10:40:00
End : 2022-04-06 11:30:00

Affects: Traffic to/from AMS-IX

Currently AMS-IX is having major issues as their graph bottomed out and we also started noticing issues with BGP sessions flapping every 20 seconds or so.

Until we get an explanation and the OK from the AMS-IX team we've shut all our BGP sessions with AMS-IX.

We will update this post with more information later on.

Update 11:30:
We received the following from the AMS-IX:

We are experiencing an increased amount of BUM traffic on the platform as well as several down BGP sessions. We are investigating the problem, and we will update you as soon as possible.

Update 14:00:
While we are still awaiting an official RFO we've enabled the sessions again after it has been stable for the last couple of hours.