Emergency reload R1 EQX-AM7 (Status)

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[#968] Emergency reload R1 EQX-AM7 (Status)

Posted: 2021-09-14 09:01

Start: 2021-09-14 09:00:00
End : 2021-09-14 10:25:00

Affects: FTTB/FTTH Customer, IP transit Customers

Due to a range of issues we are going to do an emergency reload of our router in EQX-AM7.

Internet Customers will experience a loss of internet as well as customers having only one BGP session. Customers having a redundant BGP session with us should not experience any issues.

We are aware it is the start of a workday for most but due to the on-going issues there is little choice left for us to do it at a very short timespan, we will try our best to keep the downtime to an absolute minimum.

Update 10:25
We have finished the reload and restored BGP sessions. The main cause for this emergency reload was the router no longer propagating new routes nor pruning old routes.