VPLS Outage EQX-AM7 (Status)

« Back

[#647] VPLS Outage EQX-AM7 (Status)

Posted: 2018-05-06 23:32

Start: 2018-05-06 23:10:00
End : 2018-05-07 00:15:00

Affects: Fiber to the business Customers located on EQX-AM7, VPLS Customers EQX-AM7, Peering traffic R1 EQX-AM7

Currently there is an outage ongoing on the VPLS ring of EQX-AM7 where one of the switches in the stack rebooted itself.

The stack itself is setup redundantly where the standby took over it's place.

However due to a yet unknown reason a part of the VPLS ring went down even though the ports are still up.

We are currently investigating into the issue to find the cause and to resolve this and to collect data for our vendor.

Update 2018/05/07 00.05:
As even with trying different ways to get the remaining parts back online we decided to try a clean restart of the whole stack after collecting enough debug logs for our vendor.

After both switches were rebooted the remainder of the ports also came back online.

Because peering connections were still working on the EQX-AM7 router but had no way of being send over to the correct datacenters a higher latency or random packetloss may also have occurred.

At this moment the switches are stable again and we'll keep monitoring them while discussing this issue with our vendor.