FTT[B|H] Internet access outage (Status)

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[#511] FTT[B|H] Internet access outage (Status)

Posted: 2017-08-21 16:06

Start: 2017-08-21 15:00:00
End : 2017-08-21 18:00:00

Affects: FTT[B|H] internet access

*** Please note that this outage only affects customers with a fiber to the business internet connection. ***

Currently there is a partial outage for internet access customers. The core ring topology carrying traffic from/to customer end-points is experiencing unknown resource issues. This causes mac-addresses to timeout and not immediately get properly (re)installed and exchanged over the ring topology.

We are currently working as hard as we can to solve this issue en get everyone back online.

Update 16.25:
Hardware resources restored on slot 2 (ring-sw2.eqx-am7).

Update 17.25:
Hardware resources restored on chassis (ring-sw2.eqx-am7).

Update 2017-08-22 09.00:
Diagnostic-information send to vendor for debugging.