Currently we have a fiber outage in BNR (Bytesnet Rotterdam), we have contacted the darkfiber provider to investigate the situation.

Update 11 2026-08-05 09:33:14 : FINAL UPDATE : Please be advised our alarms have cleared since 04:25 UTC and has remained up and stable. RFO for this outage will be provided in the coming days.

Update 10 2026-08-05 05:54:53 : Please check and confirm the current status of the link. From our monitoring, we can see that the links are currently up . However, we are still awaiting the final handoff confirmation from our FLM team. We are actively following up with them and will share further updates once received.

Update 9 2026-08-05 04:24:51 : Please be advised that we are actively following up with our FLM team regarding the progress of the issue. Fiber splicing is still in progress, and an updated ETR has not yet been confirmed. Please be assured that this issue is being handled with the highest priority. We will continue to keep you updated as the work progresses

Update 8 2026-08-05 03:21:19 : Please be advised that our fiber team has begun the splicing work. We will notify you once the first 96 fibers have been spliced. We will continue to keep you updated on the progress of the work.

Update 7 2026-08-05 02:02:38 : Please be advised that our fiber team is currently preparing the cables and will begin splicing shortly. We will keep you updated on the progress of the work.

Update 6 2026-08-04 23:55:19 : The field team are still working on site to restore services as soon as possible. ETR remains 04:00 UTC.

Update 5 2026-08-04 22:42:07 : Repair operations are ongoing. Current ETR is 04:00 UTC.

Update 4 2026-08-04 20:55:16 : The field team have found the fiber break. They're preparing the area for repair works and will start splicing soon. We can't share an ETR at this time. Updates to follow.

Update 3 2026-08-04 19:08:09 : Our fiber team will arrive on site in Rotterdam at around 19:30 UTC for OTDR tests. The civil crew are also travelling to the suspected fault location already to search for the fiber break.

Update 2 2026-08-04 17:44:21 : Fault has been raised with local fibre team to dispatch and investigate on site. There is no ETA currently and will be provided as soon as is available

Initial Update 1 2026-08-04 16:25:53 : Please be advised there is an outage on the EXA Network between Amsterdam and Rotterdam, Netherlands since 2026-08-04 15:54 UTC. EXA NOC are investigating. Next Update in 60 mins