Wave service outage LINX (Status)

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[#594] Wave service outage LINX (Status)

Posted: 2018-01-23 06:50

Start: 2018-01-23 03:45:00
End : 2018-01-23 07:45:00

Affects: Routing LINX EQX-AM7

At 3:45 AM we lost connectivity with one link at Equinix AM7 (Amsterdam) towards LINX. Our wave service provider have notified us about an outage within their network.

During the outage, all traffic towards LINX will be rerouted over our LINX connection at Global Switch Amsterdam.

The outage is not within NFOrce Network but with a 3rd party.

Update 5:26 AM: Our wave service provider updated us that the outage is classified as a major outage on their platform.

Update 5:46 AM: We received an update that their engineer will be onsite to investigate and resolve the issue.

Update 7:01 AM: We received an update from the wave service provider: We are facing power issues in Brentwood.

They have enabled a generator to restore the services temporary. Once the power is back they will switch back to normal power.